LifeCoachSeries.com's privacy policy covers the collection and use of personal information that may be collected by LifeCoachSeries.com anytime you interact with LifeCoachSeries.com, such as when you visit our website, when you purchase our products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at LifeCoachSeries.com, and we go to great lengths to protect it. Why we collect personal information Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about. If you do not want LifeCoachSeries.com to keep you up to date with news, updates and the latest information on products and services click UNSUSCRIBE LINK HERE and update your personal contact information and preferences. What information we collect There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you're discussing a service issue on the phone with an associate, downloading a product, registering for a seminar, participating in an online survey, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the products you own, such as their titles, and date of purchase; and information relating to a support or service issue. We may collect information for market research purposes - such as your occupation and how you use our products - to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them. When we disclose your information LifeCoachSeries.com takes your privacy very seriously. Be assured that we do not sell or rent your contact information to other marketers. To help us provide superior service, there may also be times when it may be advantageous for us to make certain personal information about you available to companies that we have a strategic relationship with or that perform work for us to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with our policies. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the LifeCoachSeries website. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary. How we protect your personal information LifeCoachSeries.com takes precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. The LifeCoachSeries website uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases our website, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari. Integrity of your personal information LifeCoachSeries.com has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below. Privacy questions If you have questions or concerns about LifeCoachSeries.com's Customer Privacy Policy or data processing, please email us using the address below. We will respond to your inquiry within 30 days. UNSUSCRIBE LINK HERE LifeCoachSeries.com may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy. LifeCoachSeries.com Address: 4 Conduit House, Hyde Vale, Greenwich, London. SE10 8HW. Last updated 3rd Nov, 2007 © 2007 LifeCoachSeries.com. All rights reserved. Terms and Conditions Your Statutory Rights - Cooling-off Period By law, you have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. We regret that we also cannot accept cancellations of contracts for the purchase of any items where the item has been unsealed, or for goods supplied by electronic download where the download has been completed. To cancel your purchase under this cooling-off period, please contact us, details are on our contact us page, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you. The return address is given on this sites Contact us page For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty. If we do not receive the item back from you after a "contract cancellation", we may arrange for collection of the item from your residence at your cost. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. We cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at http://www.dti.gov.uk Prices The Prices for Goods or Services are quoted in the catalogue excluding sales taxes or any other charges (unless otherwise stated). Local sales tax (VAT at rate 17.5%) may be charged on tax rated goods which are shipped by any means to territories to which this tax applies. In addition handling or packaging charges, postage and insurance may be applied if applicable to non-electronic download goods. Any charges in addition to the cost of the goods in the catalogue are stated on the shipping/ payment order form which can be seen before goods are paid for. Delivery of Goods Please note that we will not normally ship goods outside of the EEC to any single location/party where the total value of the goods ordered exceeds £70.00 Sterling (around $135.00 USD). The Lifecoachseries.com electronic download system allows our customers to collect goods after purchase for a minimum period of 48 hours although it is our intention to allow collection at any time for a period of seven days. Instructions and access codes which are required to activate this process are supplied after purchase on an Order Information form which is sent by email. Please allow time for this email to arrive. It should be with you within minutes, but sometimes may take longer. It is essential that when an electronic download purchase is made a valid email address is supplied. Further information regarding the Order Information form can be found by contacting email support@lifecoachseries.com. The LifeCoachSeries.com will process any order received for physical goods rapidly, and will aim to complete packaging and handing over to an appropriate delivery service usually within 4 working days. In general you should receive your goods within 7 to 10 working days, but you should allow a maximum of 21 working days, especially if shipping is to overseas. A certain number of items are not held in stock, and we therefore have to forward such orders to our wholesalers which may occasionally incur a slight delay over our usual service outlined herein. If you experience any problems in goods delivery, please do not hesitate to get in touch with us and we will be pleased to assist you. Full contact details are available on every page of our web site We will not normally deliver goods to a customer to a delivery address which is different to the invoice address the first time an order is made. Confidentiality We collect information from you when you purchase goods to enable us to process your order and also to be able to get in touch with you in the rare event of any problems. We shall not disclose this information to any third party. Suitablity No products that we sell are suitable for children under the age of five years old. Parents are advised that our products may contain small parts. Extent of Liability All goods sold on this site are carefully checked and tested. In no circumstances whatsoever shall the liability of any parties involved in the supply of products via this site exceed the invoice value of any goods supplied.Conditions of sale These presents are the general sales terms and conditions of LifeCoachSeries.com., a company incorporated in England with iits registered office : LifeCoachSeries.com, 4 Conduit House, Hyde Vale, Greenwich, London. SE10 8HW United Kingdom 1. Application: 1.1. The present TERMS AND CONDITIONS apply to all the sales of commodities and services made by LifeCoachSeries.com. from this web site. These TERMS AND CONDITIONS prevail over any purchase conditions. 1.2. Consequently, ordering a product offered for sale from this web site implies your full agreement to the present TERMS AND CONDITIONS that you acknowledge having examined before your order. 1.3. You certify that you have full legal capacity allowing you to commit yourself as regards the present TERMS AND CONDITIONS. 1.4. LifeCoachSeries.com. reserves the right to modify at any time and without notice the present TERMS AND CONDITIONS. 2. Price - Payment conditions: 2.1. Product prices are stated in EURO, inclusive of all Taxes, but excluding contribution to throughput and dispatching charges which are invoiced, if necessary, in addition to the price of the products bought. The dispatching charges will be mentioned before completion of the order form. 2.2. In the event of an order to a country other than ENGLAND, you are the importer of the product(s) concerned. For all products downloaded from a country located outside the European Union or dispatched outside the European Union, the price will be claculated exclusive of tax. Customs duties or any local taxes or import duties or State taxes are liable to be due. Such duties and sums do not come under the authority of LifeCoachSeries.com. and will be charged to you and under your full responsibility as regards both the statements and payments to the competent authorities and organizations. 2.3. Any order placed from a country in the European Monetary Union will be invoiced in EURO. 2.4. LifeCoachSeries.com. reserves the right to modify its prices at any time. The products will be invoiced according to the tariffs in force at the time of the order completion and subject to product availability. 3. Payment incidents: 3.1. LifeCoachSeries.com. reserves the right to cancel any order from a customer with whom there may be a dispute with respect to the payment of a previous order. 4. Product features and order validation: 4.1. You may study the products' features on the present web site and before your order. 4.2. As of the time you complete your order by clicking on the icon "Buy and/or Order" you are deemed to have knowingly and unreservedly agreed to the present TERMS AND CONDITIONS, and the prices, volumes, quantities and features of the products ordered. 4.3. Any order involving an online payment will be confirmed by e-mail. 5. Choice of products: 5.1. The choice of products, after having studied their features, is made under your sole responsibility and liability according to your needs such as previously determined by you before any order. You alone know about the equipment, software, configurations and other elements that you are using and are therefore the sole judge of the compatibility of the products ordered with those you are using. 6. Downloading and backup: 6.1. When you order your product you can also order a backup CD-ROM. If you did not order a CD-ROM, the downloaded product backup is made under your own and full responsibility and liability. It rests with you to proceed to a SINGLE BACKUP of the downloaded product on an appropriate permanent medium. 6.2. You are entitled to proceed to a SINGLE BACKUP, any other reproduction in whatever form infringes our intellectual and industrial property rights and involves your responsibility. 6.3. Loss of the downloaded product due to the lack of backup may not give rise either to its replacement or to compensation. 7. Contractual guarantee: 7.1. LifeCoachSeries.com. guarantees the mediums (CD-ROMs, Workbooks etc ...) for thirty days as from their receipt. 7.2. Replacement of a medium does not entail the extension of the duration specified in 7.1.here in above. 8. Limited liability: 8.1. The material is provided on an as is basis, LifeCoachSeries.com. does not offer any guarantee, whether express or implied, particularly and unrestrictively as regards the guarantees relating to the quality and compatibility of the content of material and their documentation for a specific use. You expressly acknowledge that it is not possible to guarantee that life coaching sessions will meet performance requirements or that they will work without discontinuity or misinturpritation. Consequently, LifeCoachSeries.com. will not bear the risks relating to the materialse qualities and performances. 8.2. ALifeCoachSeries.com. does not incur any liability for any consequential damages because of these presents, operating loss, profit loss, chance loss, damages or costs. 9. Force Majeure: 9.1. LifeCoachSeries.com. will not be held responsible for non-fulfilment of its obligations in the event of a stock shortage, production discontinuance, act of god, disturbances or general or partial strike especially of postal services and means of transport and / or communication, flood, or fire. 10. Intellectual property: 10.1. The sale of audio, visual, printed and other products under no circumstances involves transfer of reproduction, representation, or exploitation rights and more generally any rights recognized at present or to be recognized in the future to those who participated in the making of life coaching, audio, visual, printed and other products and to their beneficiaries 11. Partial invalidity: 11.1. Should one the clauses in the present TERMS AND CONDITIONS be declared null and void, or not stated in writing, the other provisions shall still remain valid. 12. Non-waiver: 12.1. The fact that LifeCoachSeries.com. does not claim a breach by the other party of any one of the obligations stated in these presents will not be construed as a final waiving of the obligation at issue. 13. Law applicable: 13.1. The present TERMS AND CONDITIONS are construed and governed by English law, except for the conflict of laws rules. 14. Conferment of jurisdiction: 14.1. Any dispute relating to the execution or construction of these presents, even in the case of a recourse against a guarantor or of several defendants, failing an out-of-court agreement shall come under the exclusive jurisdiction of the Courts of Leicestershire - ENGLAND - VAT Is not curently charged by LifeCoachSeries.com, however should the company's situation change whereby it becomes obliged to collect VAT, or other such tax, it reserves the right to do so. VAT (UK rate) will then be applied to all boxed products delivered in France or other countries within the European Union (European directive). Only non-French companies and European companies which provide their intra-community number will be invoiced without tax. LifeCoachSeries.com. will process all marchandise returns made within 7 days of reception of the product, and returned in the original packaging (European directive on remote sales). Secure payments When purchasing online, the integirty of all exchanged data is assured as the process is locked using SSL 128 bits technology. All data concerning your credit card is completely encoded. PayPal's administration of LifeCoachSeries.com. online payment system ensures maximum security and confirms that the page you are on is completely secure. Personal data In conformity with article 34 of the law regarding IT, personal data and liberties, dated 6th January 1978, you have the right to access, rectify, modify and delete your personal data. To exercise this right, please contact LifeCoachSeries.com., 4 Conduit House, Hyde Vale, Greenwich, London. SE10 8HW 0EW. Telephone: - 01664 410095.